How To Defuse A Difficult Conversation In The Workplace

Working in a team environment can be daunting. Communication is the key to your success. There is always that one person that doesn’t want to play by the rules and creates havoc in the workplace, but it is up to you to handle difficult conversations and situations professionally to keep the productivity level up and moving in the right direction.

In my twenty plus years of working in the corporate environment, I had the opportunity to learn and grow as an effective communicator. It took me some trial and errors to master the art of communication. I’m not perfect, but I see the benefit of knowing how to defuse problematic conversations before they get out of hand.

A book that has helped me is, “How To Win Friends And Influence People by Dale Carnegie.” If you haven’t had the chance to read it, I highly recommend it.

Below you will find seven tips that will help you refocus your perception on how to deal with an awkward conversation.

Clarify

Your position will always be your priority. But, do not minimize the other person's view. Be clear, direct and unemotional. It helps to be clear and know when your buttons are being pushed to know well who your opponent is.

Problem Solve

Always come with a solution. Be prepared to analyze if you contributed to the problem. Stay open to suggestions or other alternatives to better the situation. 

Don’t Argue

Arguing is ineffective. Show that you care about the situation at hand, but attempt to see the problem from the other person's point of view. If you know that it’s escalating be the person to reframe the conversation and walk away, but don’t argue it’s not going to make it better.

Slow Down

Before showing up to the meeting, plan your conversation but do not script it. Start by reframing your mindset and do not label it an awkward conversation. Slow down and listen, that will allow you to create value by sticking to the facts.

Open To Change

Go into the conversation with confidence but be willing and open to change. Since you are prepared and ready, be ready to give back and make a difference with the best decision.

In summary, after you made the effort of having a productive conversation take the time to reflect and learn. Handling a tough talk is never going to be easy, but you can change your mindset to become a better listener and communicator. Always try to understand the why it’s important to you and don’t let your attitude influence your perception of what is taking place. Let’s connect and have a Career Transformation Chat.

Until Next Week,
Coach Barb
Certified Career Coach



What would be possible if you handled a problematic conversation differently?